Gladstone Street, Ilkeston, Derbyshire, DE7 5QS | Tel: 0115 932 0248, Appointments :0115 850 8880



Local Covid Alert

You can check online at and at for advice on your travel and contact history and the latest COVID-19 information. Or you can go to for advice if you are concerned you may have coronavirus or have been in contact with someone who has.

Please view the NHS website to find out how to access NHS services online.

Supply for COVID-19 tests is not currently meeting demand. There are things you can do to help:

• Only book a test if you or someone you care for has specific symptoms of COVID-19 (a fever, a new continuous cough, loss of taste or smell)
• To book a test(s) please go to or phone 119
• DO NOT phone NHS 111, your GP surgery or visit your Emergency Department, as they have no access to tests
• Testing centres are not walk-in – you will need an appointment and cannot be tested without one
• If you can’t get a test immediately or near to you keep trying the website address as more tests are added throughout the course of each day and you will often find that you can book a test quickly by trying again

The aim is to get your test results within 48 hours. However, if you have been awaiting your results for longer than five days and want to ask when you should receive them please contact the Coronavirus testing helpline: 0300 303 2713

The compulsory wearing of face coverings on Public Transport, Shops and Supermarkets

Derby and Derbyshire Local Medical Committee have released a letter on wearing face coverings (please see below). The letter includes a list of the groups of people who are exempt from this requirement, and states that GP practices cannot issue letters for people who are exempt.

Face covering letter – shops and transport

If you cannot wear a facemask due to a disability or health condition, the link below has cards you can print out to show that you are exempt from wearing a face covering.

Link to exemption cards

The Autism Information and Advice Service have created exemption cards, anyone living with autism can carry these with them when out in the community.

Autism Information and Advice Service face mask exempt cards

For more information on this new regulation please go to the website.

There is information on the Mind website about mask anxiety, face coverings and mental health.

How to access your GP Practice

General Practice Update

During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology.

We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation. If you do need to attend the surgery for an appointment, please ensure you bring a face covering, unless you have a disability or health condition which makes you exempt from wearing a facemask. Please view our policy on wearing face coverings at our practice below;

EHP – Patients Wearing a Face Covering or Mask Policy

If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS.

You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP.

Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home.

But it is crucial that for anything else that you do not risk life or wellbeing – contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.

Watch Dr Avi Bhatia’s Here to Help video. Dr Bhatia is a GP in Derbyshire and Chair of NHS Derby and Derbyshire Clinical Commissioing Group.

If you want to know how Derbyshire’s NHS services are changing in response to the pandemic visit:

Staying safe whilst isolating

The leaflet below is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.

Important information to keep you safe while isolating at home leaflet

NHS Covid-19 App

Protect your loved ones. Get the NHS Covid-19 App, available to download on the App store and Google Play store.

NHS Covid-19 App Poster

Changes to shielding guidance

The poster below gives an overview of the changes to the shielding guidance for those who are clinically ‘extremely vulnerable’ to Covid-19.

Changes to shielding guidance

Remote Consultations

Due to the covid-19 pandemic all of our appointments will be held remotely either via telephone or video.

Your GP may ask you to send a photo of a skin problem via text or email. The GP will look at the photos you send and make a decision about whether they need to ask a specialist to look at the photos or whether they are happy to give you advice. Please contact the practice if you have not heard back within seven days of sending the photo.

The guide below gives useful tips on taking a photo to send to your GP.

Advice on taking better photos

NHS coronavirus guidelines translated into 23 languages by doctors of the world

Please follow the link below to view the NHS guidelines in different languages;

Coronavirus Information

Useful links

Advice for people going on holiday in England this year

Coping with hot weather and Covid-19

Post-viral fatigue – Practical advice for people who have recovered at home

Care Planning

Care planning video

Test and Trace

Test and Trace leaflet

Self-isolate when alerted – if you’re told you have been exposed to an infected person you must self-isolate for 14 days.

Play your part, protect your friends and family.

For more information on the NHS Test and Trace service go to the website.

Test and Trace image