Gladstone Street, Ilkeston, Derbyshire, DE7 5QS | Tel: 0115 932 0248, Appointments :0115 850 8880

Helplines

Mental Health

Every Mind Matters

For simple steps to look after your mental wellbeing search ‘Every Mind Matters‘.

Trent PTS

Trent PTS Logo

WE CAN HELP

For those in need of emotional and psychological support at this difficult and challenging time, Trent PTS is continuing to provide a service for all patients registered with a Derby GP (This is NHS funded). If you would like psychological support anybody aged 16 years or over can self-refer. Please go to our website to complete a referral and we will be in contact to arrange your first appointment.

As we continue to accept new referrals we are now offering our services by phone, webcam, using online text-based therapies or through online support packages so as to maintain social distancing.

You can also call the telephone number below, to talk to a member of our team about the services we offer.

Trent PTS website

01332 411 260

Mind Infoline

Free support and advice for mental health (Mon– Fri 9am-6pm) 0300 123 3393

Samaritans

Available 24/7

Ring 116 123 or e-mail jo@samaritans.org. (response within 24hrs)

CALM

For men, 5pm to midnight

0800 585858

Hopeline

For young people with thoughts of suicide and their family or carers Call: 0800 068 4141. Text: 07860039967. Email: pat@papyrusuk.org.

Childline

For under 19’s

0800 1111

Saneline

7 days a week out of hours helpline for anyone coping with mental illness, including friends and relatives (4.30pm– 10.30pm) 0300 304 7000 sanemail@sane.org.uk

Young Minds

Free and confidential phone support for adults worried about the emotional problems, behaviour or, mental health of a young person up to age 25. Mon– Fri 9.30am-4pm 0808 802 5544

Combat Stress

Support for veterans with regards to mental health and distress 0800 138 1619 You can also text on 07537 404719 and email helpline@combatstress.org.uk

No Panic

Support for anxiety, phobias or depression (10am– 10pm) 0800 967 4848

Rethink

Rethink Emotional Support Helpline Poster - 01773 734989 Mon to Fri 9am-5pm

Rethink have launched a helpline to offer emotional support to you.

If you need some support, a listening ear or you just want to chat, you can call them on 01773 734989 Monday to Friday 9am-5pm.

Derbyshire Healthcare NHS Foundation Trust Helpline

Mental health support is now available to Derbyshire residents of all ages through a new mental health support line.

Call 0800 028 0077 between the hours of 9am and midnight, seven days a week.

For more information please go to the Derbyshire Healthcare website.

VitaMinds

VitaMinds is your local NHS talking therapies service, known as IAPT (Improving Access to Psychological Therapies). It is a free service. Please see the leaflet below for more information.

VitaMinds NHS Talking Therapies Service leaflet

On-line Mental Health Support

Qwell

On-line counselling and wellbeing for adults – https://www.qwell.io/

Kooth

On-line counselling and wellbeing for children – https://www.kooth.com/

Derbyshire County Council website

Emotional health and wellbeing during the coronavirus outbreak.

Mental health support in a crisis.

Domestic Abuse

Derbyshire Domestic Abuse Services

Domestic Violence Helpline

0808 2000 247

Respect (Domestic Violence Helpline)

0808 802 4040

Derbyshire Police

Please click on the document below for information on where to get help during the covid-19 pandemic;

Domestic Abuse Help During Covid-19

Sexual violence

SV2 poster

SV2 provide support for victims of sexual violence. They are supporting new clients as well as those already in service and they support all ages and genders.

You can ring their advice line on 01773 746115 (option 1) 7 days a week 8am-5pm.

You can also visit the SV2 website or email help@sv2.org.uk.

Chaplaincy service

Do you need a listening ear or support during these stressful times?

We have two sources of support available to people living in Erewash:

Derbyshire support line – 9am-midnight- 0300  7900596

Derbyshire chaplaincy service – a listening ear for adults of all faiths or none, and an opportunity to look for hope and meaning.

Call or text Paul on 07877883390 or email paul@stpeterschurchderby.org.uk.

Telephone Befriending Services

The Silver Line 

Phone befriending for older adults – 0800 470 8090

Derbyshire Carers

01773 833 833

Relationships

Relate Derby and Southern Derbyshire

“Relate Derby and Southern Derbyshire has made an immense effort to increase the availability of our skilled counsellors to support your relationships during this very difficult time. We’re proud to be here for you, offering high quality, effective webcam counselling, phone counselling and Live Chat. We have availability right now to help you find ways to handle the huge impact of this situation on yourself, your family and the health of your relationships – all from your own sofa. You can also visit our dedicated COVID-19 area on relate.org.uk for lots of information and support.

Whilst we ask for payment for many of Relate’s services, we’re also continuing to work with national and local government and other organisations to ensure that some people in some situations and professions can access free or subsidised counselling – contact us on 01332 349177 or info@relatederby.org.uk to find out more.”

Direct help and advice service

The direct help and advice service have launched a new advice line. You can receive advice on;

  • Housing
  • Debt and money matters
  • Help getting back to work
  • CV and training skills support
  • Mental health support

You can call the advice line on 01332 287865.

Education

Department of Education Covid 19 helpline 

0800 046 8687

Work and benefits

Citizens advice

Advice line is available Monday to Friday   9.00 am – 4.00 pm Tel: 0300 456 8390

Universal Credit help to claim service

Monday to Friday, 8am– 6pm. Tel: 0800 8 144

HMRC helpline for businesses and self-employed people concerned about paying their tax due to Covid-19

0800 0159 559