Gladstone Street, Ilkeston, Derbyshire, DE7 5QS | Tel: 0115 932 0248, Appointments :0115 850 8880

Repeat Prescriptions

Repeat Prescriptions

 48 hours image

Repeat prescriptions must be ordered at least 2 working days in advance. Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.

Any problems please telephone the surgery.

Ordering repeat prescriptions during the coronavirus pandemic

As the NHS responds to the challenge of the coronavirus pandemic it is more important than ever that we think of others when we order our repeat prescriptions.

If everybody plays their part and only orders their medicines when needed then we can ensure there is sufficient supply of medicines for everyone that needs them.

You can make a difference by:

  • Only ordering your medicines if you have less than two weeks supply left at home.
  • Checking what medicines you have at home before re-ordering more.
  • Opening your prescription bag while you are still inside the pharmacy and returning any unwanted medicines to the pharmacist.

Remember – don’t order it if you don’t need it. 

Message from NHS England. 

How to order repeat prescriptions

To order your prescriptions online please go to, provided you have registered with the surgery for online access.

Please note you will be only given a PIN, practice Number and Access ID on your confirmation letter from the surgery.

About your medication – does one or some of your medication run out at different times from the rest of your tablets?

Why not come in to the surgery to see talk to us about synchronising the amount of each tablets prescribed, so that all of your medications can finish at the same time.

This minimises hassle and the number of times you need to request your medication.

Electronic Prescribing is now being used in our surgery, this enables us to automatically send off your prescription request to the chemist, this service therefore means you do not have to come back to us to collect your paper prescription – your chemist will have it – if you have any queries about this service please ask at reception.

Prescription Medicines Order Line


Since 11th December 2017, our Prescription Medicines Order Line is operating for our surgery. Rather than having to come in and drop your prescription off, all you need to do is call the Medicines Order Line on 0115 855 0260 from 8.00am – 4.00pm.

Your prescription requirements will then be taken over the phone, without you even leaving home. All you then have to do is collect your prescription as you normally do.

Medicines Order Line Call Back Service

The Medicines Order Line (MOL) have introduced a call back system where you can email a request for a call back from a MOL operative. To request a call back please visit the MOL website.

Medicines Order Line

Electronic Repeat Dispensing (eRD)

If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD). eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don’t need a computer or electronic device. Ask your GP or pharmacist to set it up for you.

For more information about eRD and how it works, ask at your GP surgery or pharmacy, or visit the NHS website.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges from April 2019

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.00
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a Prescription Prepayment Certificate (PPC).

There is further information about prescription exemptions and fees on the NHS website