Gladstone Street, Ilkeston, Derbyshire, DE7 5QS.   Tel: 0115 932 0248, Appointments :0115 850 8880

Diane Young

Practice Manager

The Practice Manager is involved in managing all the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, maintenance of the premises and equipment and staff training. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Laurie Bell

Senior Receptionist

Kath Daft

Receptionist

Aaron Critchlow

Receptionist

Lisa Richardson-Bales

Receptionist

Deborah Thornton

Receptionist

Rebecca Haskins

Apprentice Receptionist

Administration

Lynn Armstrong

Practice Secretary carries out all secretarial work for the practice. Any queries about hospital referrals, and insurance reports can be directed to Lynn.

Dominique Smith

Administration Assistant

 

Auxiliary Staff

We are supported by our Caretaker Stuart. Hayley & Ken take care of keeping the Surgery clean and tidy